Privacy Policy
Effective Date: November 10, 2025
Liinco (hereinafter referred to as the “Company”) complies with applicable laws and regulations, including the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, and is committed to protecting users’ personal information. This Privacy Policy outlines how personal information is collected, used, and protected.
1. Personal Information Collected and Collection Methods
The Company collects the following personal information during membership registration, reservations, payments, inquiries, and service use.
| Category | Items Collected | Time of Collection |
|---|---|---|
| Membership Registration | Name, email address, password, profile photo (optional), social login identifiers (Google, Apple, Kakao) | At sign-up |
| Accommodation Reservation | Booker’s name, email, contact number, number of guests, stay dates, payment information (payment method, amount), referrer ID, special requests | At reservation |
| Offline Payment | Bank account number, account holder name (for refunds or transfers) | When offline payment is selected |
| Inquiries & Community Applications | Name, email, KakaoTalk or Instagram ID | When submitting inquiries or applications |
| Automatically Collected | IP address, cookies, usage logs, device information, browser information | Automatically during service use |
2. Purpose of Collection and Use of Personal Information
Member Management
– Membership registration, identity verification, prevention of fraudulent use, and service usage history management
Reservation and Payment Processing
– Reservation confirmation and notifications, payment and refund processing, issuance of receipts
Referral and Credit Services
– Referral point accumulation, credit balance inquiry, and usage history management
Customer Support and Notifications
– Responding to inquiries and sending reservation-related notifications via KakaoTalk or email
Marketing and Service Improvement
– Analysis of service usage statistics, provision of customized promotions and advertisements
3. Retention and Use Period of Personal Information
| Category | Retention Period | Legal Basis |
|---|---|---|
| Member Information | Immediately deleted upon membership withdrawal | Information and Communications Network Act, Article 29 |
| Reservation & Payment Information | 5 years after service completion | Electronic Commerce Act, Article 6 |
| Transaction & Tax Records | 5 years | Framework Act on National Taxes, Article 85 |
| Inquiry/Application Records | 3 years | Electronic Commerce Act, Article 6 |
| Log Records (IP, etc.) | 3 months | Protection of Communications Secrets Act, Article 15-2 |
4. Provision of Personal Information to Third Parties
The Company does not provide personal information to third parties without the user’s consent, except in the following cases:
– When required by applicable laws or regulations
– When it is necessary to provide reservation information to accommodation hosts
(e.g., name, stay dates, number of guests, special requests)
– When the user has given prior consent
5. Outsourcing of Personal Information Processing
The Company may outsource personal information processing to external service providers as follows:
| Service Provider | Outsourced Tasks | Retention Period |
|---|---|---|
| Amazon Web Services / Cloudways / Vultr | Data storage and server operation | Until membership withdrawal or termination of the outsourcing contract |
| Toss Payments, PayPal, KakaoPay | Payment processing and refunds | As required by applicable laws |
| Google Analytics | Service usage analysis | Not separately stored |
| Solapi, EmailJS, etc. | KakaoTalk notifications and email delivery | Deleted immediately after sending |
6. User Rights and How to Exercise Them
Users may exercise the following rights at any time:
– Request access to, correction, deletion, or suspension of processing of personal information
– Request membership withdrawal and deletion of personal information
Contact: privacy@liinco.com
The Company will take appropriate measures without delay after verifying the user’s identity and will provide reasons if a request cannot be fulfilled.
7. Procedures and Methods for Destruction of Personal Information
Personal information is destroyed without delay once the retention period expires or the purpose of processing has been achieved.
– Electronic files: Permanently deleted using irreversible technical methods
– Printed materials: Shredded or incinerated
8. Use of Cookies
The Company uses cookies to provide customized services.
Users may refuse cookie storage through browser settings.
However, refusal of cookies may limit certain service features.
9. Measures to Ensure Security of Personal Information
The Company implements the following measures to protect personal information:
– Access control and access log management for databases
– Encryption of personal information (including passwords and key data)
– Secure data transmission via SSL encryption
– Regular security inspections and data backups
10. Personal Information Protection Officer
| Category | Details |
|---|---|
| Personal Information Protection Officer | Min-hyeong Lee |
| Contact | privacy@liinco.com |
| Address | Gangnam-gu, Seoul (Liinco Operations Office) |
11. Notice of Changes
This Privacy Policy is effective as of the stated date.
Any additions, deletions, or modifications will be announced on the website at least 7 days prior to implementation.